Mini-MBA for PA’s & Secretaries
About This Class
- 26th – 28th March
- Hilton Hotel, Sandton
- 7 Lessons
Day in, day out, PA’s and Executive Secretaries provide high level support for top executives. They work usually with very little supervision, anticipating needs and managing the day to day demands of busy and challenging workloads competently and often with little acknowledgement or encouragement.
This interactive 3-day training course seeks to develop and stretch the skill-set of PA’s and EAs. It will help you to understand how to work with different leadership styles and at the same time develop the competence, confidence and mindset to achieve excellence. Boost your career, grow in confidence and become a truly exceptional Personal Assistant or Executive Secretary with The Mini MBA designed specifically for the PA / EA & Office Professional.
DAY 1, 2 & 3
▪ What is a Personal Brand?
▪ Johari Window model for good communication
▪ Understanding your personality style and how it impacts others.
▪ Emotional Intelligence
▪ Integrity and best practice
▪ Communicating Assertively
▪ Passive, aggressive, and assertive communication
▪ Having difficult conversations at work ▪ The “I-Message” for assertive communication ▪ LEAPS model for managing conflict
▪ Stress – Positive and Negative Stress
▪ Causes and Symptoms of Stress
▪ Flight, Fright or Freeze
▪ Managing Stress on a Personal Level
▪ Work-Life Balance
▪ The Wheel of Life Assessment
▪ Time Management as a Stress Management Strategy
▪ Time Management Survey
▪ Stephen Covey’s Time Management Grid
▪ Time Management Grid Template
• Business Writing – Business Writing Conventions
▪ Characteristics of good business writing
▪ Word Choice – Style and Tone
▪ Words that could derail communication.
▪ Be precise and accurate.
▪ E-mail etiquette: guidelines for professional emails
• Be the “Disruptor”
• Showing up in our new Hybrid World 26th – 28th March 2024 Hilton Hotel , Sandton Book now to secure your seat COURSE OUTLINE Excellence in Action
• Virtual meeting etiquette
• Tips for MS Teams and Zoom meetings.
• Scope of HC
• Definition of Human Resource (Capital)
• Relevant legislation within SA
• Training and Development
• Code of Conduct
• What is Financial Management
• Elements of Financial Management
• Objective of Financial Planning
• Explain Various Important Financial Statements
Who should attend
• Administrators
• Executive Assistants
• Executive Secretaries
• Office Managers
• Personal Assistants
• Planning Assistants
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